Engel Völkers Annapolis Buyer & Seller Guide - Manual / Resource - Page 38
E n g E l & Vö l k E r s | A n n A p o l I s
Atlantic Prime Mortgage
our mission is to set a high standard in the mortgage industry.
We are committed to quality customer service - putting the people we serve first.
Passion for personalization
in our world of technology and convenience, customer
service and that added personal touch, although important,
seem less valued. This modern-day realization wasn’t lost
on David Jones and Wes Tower. Together they form the
heart of Atlantic prime Mortgage - a local, Annapolis-based
lender committed to maintaining a sense of personal
follow-through and commitment during what can be one of
life’s most stressful transactions.
a borrower. You’re gathering a bunch of information from
someone and then presenting it to an underwriter. it can be
a very stressful process,” David acknowledges. “And the
way to alleviate that stress is setting proper expectations
upfront and constant communication and reassurance.” By
educating their clients, the process becomes much easier
to manage and overall is much smoother from start to
finish.
Living the service commitment
Made for Service
officially, atlantic prime Mortgage started in october
2015, but the firm actually got its start years earlier when its
partners were in other organizations. In fact, David started
in the mortgage business in 1998, and Wes began in 2001.
“i worked at a big bank and had my own brokerage before
starting Atlantic prime Mortgage, says David. “Wes worked
at a large lender for 13 years, and we actually worked
together for a large lender 6 years ago.” He reached out to
Wes, and by the summer of 2016, he formally joined as
partner.
their combined professional experience proved invaluable
when Wes and David launched Atlantic prime Mortgage.
While they gained tremendous experience within the
industry, they also gained a razor-sharp perspective of
what they wanted their firm to be. “We experienced some of
the frustrations of the big behemoths, and we had always
talked about doing something of our own while AlWAYs
putting the customer first,” David remembers.
as they embarked on building their firm, they focused on
their passion for personalization. as Wes points out, “We
don’t just have boxes on the shelf that we pull off for our
clients. We’re really good at customizing financial solutions
for our buyers. We realize that each buyer and financial
situation is different. We’re really able to customize
financial and mortgage options for our buyers.”
that commitment to the buyer begins upfront, and involves
setting a realistic picture of the process. “the current
mortgage process can seem daunting and even invasive to
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as Wes points out, much of the atlantic prime Mortgage
success story is based on customer service. “We strive to
be as efficient as possible while serving our customers in
the Maryland market,” he says. “customer service is
paramount. We want happy customers throughout the long
process. and at the same time, we want to do so as
efficiently as possible, so we’re being respectful of their
time.”
in this business, timing can be huge. and atlantic prime
Mortgage is ready. “one thing that really sets us apart from
the big companies is that turnaround. With larger
organizations, it can sometimes take a week or more to get
answers for customers,” Wes points out. “We get back to
our customers always the same day. and normally we have
an answer within a couple of hours.”
Wes and David are the faces of the company. “We do
everything together and make a strong team,” David says.
“We sit down and brainstorm to come up with an idea, and
then we go with it. We don’t have to call headquarters three
states away and wait for a call from the compliance or
finance team. We’re small and nimble, and we’re able to
make decisions quickly.”
For more information, see www.atlanticprimemtg.com
or call 410-305-7800.
Atlantic Prime Mortgage
give us a call today for a free,
consultation. You can also apply online.
it is fast, secure, and easy.
